Orders, shipping, returns & billing
33 articles
How to Get Drone Insurance via Coptrz (Moonrock Insurance)
How do UK bank holidays affect delivery schedules and order processing?
Can I get a receipt for my order?
Will I be charged for international transaction fees?
What should I do if I notice a billing error on my invoice?
I have a VAT exemption, how can I apply this to my order?
Do the prices on the COPTRZ website include VAT?
How do I update my billing information?
Why was my credit card payment declined?
Is it safe to use my credit card on the COPTRZ website?
When will my credit card be charged for my order?
I haven't received my invoice. What should I do?
How can I get a copy of my invoice?
Can I pay for my order in instalments?
How can I track the shipment of my order?
What should I do if my order is incomplete or incorrect?
How long does it take for my order to be processed and shipped?
Do COPTRZ offer International delivery?
How will my order be delivered?
How much is delivery?
What are the packaging and documentation requirements for returning equipment to Coptrz?