Most orders go out with DPD, and they send tracking straight to you by email and text once the parcel has been scanned into their network.
If the tracking link doesn't work at first, it usually just means the parcel hasn't been collected yet. It'll come alive once DPD have picked it up.
Premium, timed and same-day deliveries go through Cargo2Go rather than DPD, so there's no DPD tracking link for those. We'll confirm the arrangements with you directly instead. See How will my order be delivered?
If your order hasn't shipped yet, How do I check the progress of my order? covers what stage it's at.
Heard nothing from the courier at all? Get in touch and we'll send the tracking details over.
Email [email protected]
Telephone 0330 111 7177