Sorry your order arrived incomplete or incorrect. Contact our Customer Services team and we'll put it right.
Telephone 0330 111 7177
Email [email protected]
Have your order number to hand and tell us which items are missing or wrong. If anything arrived damaged, a photo speeds things up considerably.
One thing to be aware of if you bought as a business rather than as a consumer: damage, defects and shortages have to be reported within three calendar days of delivery. That's a short window, so check your delivery when it lands rather than when you come to use it. The detail is in What should I do if I need to return an item that is faulty or doesn't fit my needs?