At COPTRZ, we aim to provide a clear and transparent refunds and returns process. Our policy differs depending on whether you are purchasing as a commercial business customer (B2B) or a consumer (B2C).
Commercial Purchases (B2B)
Inspection and Reporting
For commercial purchases, goods must be inspected immediately upon delivery or collection.
Any damage, defects, or shortages must be reported to COPTRX within three calendar days of delivery, with full details of the issue provided.
We may require the goods to be inspected to verify the reported issue. All faults must be reported before the product is used. If a product has been used prior to reporting a fault, it will be deemed accepted and will not be considered faulty, and therefore will not be eligible for a return or refund.
Remedies
Where a valid fault is confirmed, COPTRZ may, at its discretion:
Repair the goods
Replace the goods
Provide a full or partial refund
Activated drones cannot be accepted for return under any circumstances.
Refunds
Where a refund is agreed, whether full or partial, it will be processed within 30 calendar days from the date entitlement to the refund is confirmed.
All commercial purchases are subject to COPTRZ standard business terms and conditions.
For assistance, please contact our customer service team on 0330 111 7177.
Consumer Purchases (B2C)
Returns
For consumer purchases, COPTRZ offers a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition as received
It must be returned in its original packaging, unless the product is faulty
You must provide a receipt or proof of purchase
To request a return, please contact us at [email protected]. If your return is approved, we will provide instructions on how and where to send the item. Items sent back without prior approval will not be accepted.
If you have any questions regarding returns, please contact [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it.
Exceptions and Non-Returnable Items
The following items are non-returnable:
Custom-made or special-order products
Online training courses or digital products
Activated drones or activated software
Gift cards
If you are unsure whether your item qualifies for return, please contact [email protected] for guidance.
Exchanges
The quickest way to receive a replacement item is to return the original purchase. Once the return is approved, you can place a new order for the new item.
Refunds
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.
Please allow 3 to 5 working days for your refund to be processed once approved. Processing times may vary depending on your payment provider.