This covers software, subscription and licence renewals: flight operations platforms, photogrammetry and mapping software, data platforms and connectivity plans.
To renew, email [email protected] and tell us the product and the account or licence it belongs to, the renewal date if you know it, how many seats or licences you want going forward, and a purchase order number if your organisation needs one on the invoice.
We'll send a quote. Once that's approved we process the renewal with the vendor and confirm when it's active.
Start earlier than you think you need to
Some licences stop working the moment they expire, and reinstating a lapsed one takes longer than renewing a live one. If renewals sit in your procurement process for weeks, get it going well before the expiry date.
If you've got several products renewing at different points in the year, say so and we'll look at whether they can be brought onto one date.
Changing your plan
Renewal is a sensible moment to add or drop seats, change tier, or move to a longer term. Tell us what's changed about how you're using it and we'll come back with the options.
Notices from the vendor
Some vendors email expiry reminders straight to the licence holder. If you get one and you bought through us, forward it to [email protected] rather than acting on it, and we'll handle the renewal on your account.