Skip to main content

I've bought a course, how do I start it?

Log in to Coptrz Academy, click the Learning tab and choose All Courses. That's the full library. Free courses you can go straight into, and paid ones you can buy from there.

Once you've bought a course it appears under the same Learning tab, ready to start. You don't need to do anything else to activate it.

If you've paid but the course isn't showing

Nearly always this means the course is sitting under a different email address to the one you're logged in with. It happens when someone orders using a shared or company mailbox, or when you already had an account under a personal address.

Email [email protected] with your order number and the address you're logging in with, and we'll find it and put it right.

If you're buying for somebody else

The course lands on the account of whoever's details went in at checkout, so if you're buying for a colleague it'll come to you rather than them. See How do I enrol someone else on a course I've paid for?

Check your name before you start

The name on your account is the name that goes on your certificate, so it's worth a look now rather than after you've passed. The name or email address on my Coptrz Academy account is wrong covers how to change it.

If the course won't load

Try a different browser and clear your cache first. If it still won't play, send us the course name, the section you're stuck on and a screenshot of the error, and we can usually reproduce it from that.

Did this answer your question?