1. How long is the warranty period for DJI products?
DJI warranty periods vary by product and by component. The aircraft, gimbal, camera, battery, charger and remote controller each carry their own period, and batteries are also limited by charge cycles as well as time.
DJI publish the exact periods for every product and part on their service pages at dji.com/uk/service. If you bought from Coptrz and are not sure what applies to your aircraft, contact us and we will confirm it for you.
2. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at DJI's discretion.
3. Are accidental damages covered under the DJI warranty?
No, accidental damages, such as crashes or water damage, are not covered under the standard warranty. DJI offer optional protection plans, such as DJI Care Refresh and DJI Care Enterprise, for accidental damage coverage.
4. How do I claim warranty service for my DJI product?
If you purchased your drone from Coptrz, please contact us via email or give us a call.
If you purchased your drone from DJI directly, please contact DJI Support or visit an authorised service centre. They will guide you through the process, which may include providing proof of purchase and describing the issue.
5. Can I have my DJI product repaired or serviced by a third-party provider without voiding the warranty?
DJI recommend having repairs or services performed by authorised DJI service centres or technicians. Unauthorised repairs or modifications can void the warranty.
6. What happens if my DJI product is out of warranty?
If your DJI product is out of warranty, you can still seek repair services from Coptrz, DJI or an authorised service centre, but it will be at your own expense.
7. Is the DJI warranty transferable if I sell or transfer ownership of the product?
Warranty cover is tied to the original proof of purchase. If you are buying or selling a used DJI aircraft, please contact us before the sale so we can check what cover remains and whether it can be transferred.
8. Does the DJI warranty cover software-related issues?
Yes, the DJI warranty covers software-related issues that affect the product's performance or functionality.
9. Are DJI batteries and accessories covered under the warranty?
Yes, but batteries and accessories carry shorter warranty periods than the aircraft, and battery cover is also limited by the number of charge cycles used. Check the warranty details for your specific product on DJI's service pages, or ask us.
10. What actions could void the warranty for my DJI product?
Actions that could void the warranty include unauthorised repairs or modifications, using the product in a manner not intended by DJI, and not following safety guidelines and regulations.