1. How long is the warranty period for Wingtra products?
The warranty period for Wingtra products is 12 months from the date of purchase (the invoice date) when bought from Wingtra or an authorised Wingtra dealer such as Coptrz.
2. What does the Wingtra warranty cover?
The Wingtra warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at Wingtra's discretion.
3. What is not covered?
The following are not covered under the standard warranty:
Normal wear and tear of consumables, including batteries, propellers and stands
Collision damage, or damage caused by improper use, modification or not following the user manual
Damage caused by continuing to operate the aircraft after a defect has been noticed
Use in prohibited conditions, such as fog, snow, winds above 8 m/s or extreme temperatures
Improper storage
Import costs, taxes and VAT, and labour for installation unless arranged as a paid service
4. Can I extend the warranty?
Yes. Wingtra offer a second-year warranty extension that adds a further 12 months of cover, and a Total Maintenance Plan that provides continuous cover including consumables.
Both must be purchased while the equipment is still within its original warranty period, so please speak to us before your first 12 months are up if you are interested.
5. Are accidental damages covered under the Wingtra warranty?
No, accidental damages such as crashes or water damage are not covered under the standard warranty. The extended cover options above provide wider protection.
6. How do I claim warranty service for my Wingtra product?
If you bought your WingtraOne from Coptrz, please contact us by email or phone and we will handle the claim with Wingtra for you. You will need your proof of purchase and details of the issue.
7. Can I have my Wingtra product repaired or serviced by a third-party provider without voiding the warranty?
Wingtra recommend having repairs or services performed by authorised Wingtra service centres or technicians. Unauthorised repairs or modifications can void the warranty.
8. What happens if my Wingtra product is out of warranty?
If your Wingtra product is out of warranty, you can still seek repair services from Coptrz or Wingtra, but it will be at your own expense.
9. Is the Wingtra warranty transferable if I sell or transfer ownership of the product?
Wingtra's published warranty terms do not confirm that cover transfers to a new owner. If you are buying or selling a used WingtraOne, please contact us before the sale so we can check what cover remains and whether it can be transferred.
10. Does the Wingtra warranty cover software-related issues?
Yes, the Wingtra warranty covers software-related issues that affect the product's performance or functionality.